Frequently Asked Questions






General


Why raised letter as opposed to other types of business cards?

In today's business environment, we feel that our professional raised letter business cards will give you a competitive edge since they don't look or feel like they were made on someone's desktop computer. Remember, "Don't let your first impression be a firm handshake and a lousy business card!"

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Is there a difference between raised letter, raised print and raised ink business cards?

No. We use these terms interchangeably throughout the website.

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Do you do any other types of raised letter work?

Currently we do not do any other type of raised letter work such as envelopes or letter heads. We concentrate completely on business cards in order to provide superior quality and customer service.

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Do I need to have an account in order to create a business card?

No, you do not need an account to create and order a business card. However, we do recommend you create an account as doing so will allow you to store your billing and shipping information, save cards, and access previously saved cards in your My Cards area.

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How do I use the "My Cards" area?

Once you are logged in, simply navigate to the My Cards area. Here you will see all the cards you have previously saved and ordered. From this page you can edit a saved card, or add it to your cart for easy ordering. You can also remove saved cards from this area by clicking the "Remove" link. All cards that are currently in your cart will be highlighted in green in this area. Additionally, any custom created cards that you have submitted will be available in this area.

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How can I contact T-RexCards.com?

You can shoot us an email at sales@t-rexcards.com anytime! You can also check out our Contact page.

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Pricing & Shipping


Can you explain the Tiered pricing system? What about add-ons and up-charges?

With our industry leading 3-Tiered pricing structure, and lowest price guarantee, our customers are able to choose the exact pricing level that suits their needs. There are never any surprises or hidden costs or fees (tiered pricing may not be available for some custom orders). The pricing structure works as follows (plus tax where applicable):

Tier 1 - Classic white paper, any single ink color - $14.95 + $5.95 standard shipping for 1,000 cards. $9.95 + $5.95 standard shipping for 500 cards.

Tier 2 - Classic white paper (2 ink colors) OR ivory or stone color paper (1 OR 2 ink colors) - $24.95 + $5.95 standard shipping for 1,000 cards. $19.95 + $5.95 standard shipping for 500 cards.

Tier 3 - Premium linen or marble paper, 1 OR 2 ink colors - $29.95 + $5.95 standard shipping for 1,000 cards. $24.95 + $5.95 standard shipping for 500 cards.

You can create and order your cards at anytime via our proprietary card creation system, using either the T-Rex Wizard or Standard Card Creator. Also, be sure to read about the differences between the T-Rex Wizard and Standard Card Creator here.

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What is your "lowest price guarantee"? Are there any restrictions?

You can read all about our low price guarantee on this page. There are some restrictions, although we feel that these are fair in order to ensure that our customers are comparing similar products.

How is the shipping price calculated?

For single quantity orders, we charge a flat shipping rate of $5.95 for UPS Standard Ground. For multiple quantity orders or RUSH shipping, you are charged the exact amount UPS charges us to ship your order from our doorstep to you via the UPS shipping method you choose.

Why is one type of card stock more expensive than another?

We offer a variety of card stocks to our customers, and some cost more than others. Our premium linen paper is an 80lb paper (just like all of our stocks), but has a linen grain which offers a more textured feel over any of the other non-premium card stocks.

When will I get my cards after ordering?

Just be sure to order by 3pm Eastern Time (Monday - Friday) and we will ship your cards the next business day.

What about RUSH orders?

You will have the ability to choose your shipping preferences during checkout. Remember to place your order by 3pm Eastern Time (M-F) to get them shipped the next business day.

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Where do you ship to, and how much does it cost?

We ship to anywhere in the continental United States using UPS. The shipping charges will be shown during checkout. For single quantity orders, your charge will be a flat $5.95 for UPS Standard Ground. Sorry, we do not ship internationally, but we're working on it!

Where are my cards shipped from?

We will ship your cards from our shop in the midwest. Since we are located in the middle of the country, Standard Ground Shipping will reach most of the USA in just 2-3 days!

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Card Creators


What's the difference between the T-Rex Wizard and the Standard Card Creator?

Our proprietary, easy to use card creation system can be experienced in two ways, via the T-Rex Wizard or the Standard Card Creator.

The T-Rex Wizard was designed to walk you through the design process step-by-step, ensuring that nothing is overlooked. The Standard Card Creator offers all the same options as the T-Rex Wizard, just without the step-by-step guide.

We recommended that if it's your first time creating a card with us, let the T-Rex Wizard walk you through the process. Once you feel you've got the hang of it, feel free to jump right into the Standard Card Creator at any point.

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What if I need help while using the Standard Card Creator?

If you need help at any point during the card creation process, simply click the "Help" button in the upper right hand corner of the card creator. From here you will be able to turn on Help Bubbles which display information about each individual area of the creator. You can also activate the T-Rex Wizard which will guide you through the card creation process, step-by-step, explaining how each area works. If you need additional assistance, feel free to contact us.

What's the purpose of saving a business card design?

Saving a business card design offers you a number of advantages. If you are interrupted while creating a card, you can save it and then return to the My Cards section to resume editing at a more convenient time. Saving a card also allows you to easily re-order and edit information should you need to update your business card at any time. All this can be done from the My Cards area so long as you have an account and are logged in.


Custom Orders


Can I provide my own logo or graphics for my business card?

In most cases, yes. Please see our Custom Card Submission page for more information.

Do you offer double-sided business cards?

No, we do not print on both sides of business cards. However this may change in the near future, so keep checking back with us!


Can you provide me with a custom layout template for my business card?

We do not do custom layouts. However, if you have a custom layout you'd like to print, please visit out Custom Card Submission page and send it to us!


Affiliates & Wholesale


Do you have an affiliate program?

Yes we do! We offer 15% on all orders you refer to us. Please visit the Partner Programs page for more information or sign up for our program directly here.

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Do you offer a wholesale discount program?

Absolutely. We partner with a variety of different print shops to offer raised printing services to their clients. Please visit the Partner Programs page for more information.

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I run my own printing company. Can I offer my customers raised ink business cards through you?

Absolutely. We partner with a variety of different print shops to offer raised printing services to their clients. Please visit the Partner Programs page for more information.

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